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CSE eCall & Safety

After an accident, every second counts. Reducing response time is critical. The vehicle automatically calls for help and transmits data relating to the accident to our SOC such as location, time, direction of travel and severity.

If the severity is high, our SOC will immediately contact MERS 999 for the nearest emergency vehicles to location as fast as possible. If the severity is low, our SOC will contact the driver or registered number if any assistance is required.

If you suddenly find yourself feeling faint, dizzy or unwell, or if you happen to witness an accident or another road user in trouble, you only need to press the eCall button. Our device will send an alert with the vehicle’s precise location to our Call Centre, who will then contact the driver through their registered phone number to clarify the nature of their emergency.

With the Voice option, pressing the eCall button will make a call to our 24-hour Call Centre, and the driver or passengers can speak directly to our operator. Upon confirmation of the situation, our operator will immediately contact MERS 999 to dispatch the nearest emergency services to the drivers location as fast as possible.

Breakdown call (bCall) allows the driver to call for roadside assistance in case of a vehicle breakdown. The system sends the vehicle location to the Call Centre when bCall is requested for faster response. Upon receiving the alert, our Call Centre will immediately call the driver or registered number.

With the Voice option, pressing the bCall button will make a call to our 24-hour Call Centre and the driver or passengers can speak to our operator. Upon confirmation, our operator will call for the nearest roadside assistance provider to be dispatched as fast as possible.

CSE eCall comes with VIP Assist, which grants:-

  1. Unlimited towing anywhere in Malaysia to your preferred workshop in case of accident, flood or breakdown.
  2. Labour Charges are free of charge (Up to RM300) for on-site repair of: flat tyre replacement, flat battery charge or new battery replacement & out-of-fuel delivery, etc.
  3. Accident repair transport reimbursement in case of accident repair at an authorized workshop (RM1,500 –RM2,000)

CSE Security

An effective recovery process, in partnership with the police.

  1. In case of theft, contact our SOC
  2. Our SOC will activate the recovery process
  3. The vehicle is located
  4. The vehicle is then recovered and secured by the police

This act as a back-up anti-theft device in case your primary device is sabotaged in the event of vehicle theft.

If your vehicle is not recovered within 72 hours, you will be compensated towards your new motor insurance premium (NCD protection).

Terms & Conditions apply.

Choice of products

For enquiries or purchase,
call or WhatsApp our CSE Customer service

Call +603 5888 0000 WhatsApp +6015 9605 0622

For more information

Product Comparison Product Brochure Dealer List

*All service fees are subject to 8% service tax. Installation not included. All features and descriptions are subject to change without prior notice. Terms and conditions apply.

    * Required field






    Contact our CSE customer service @ 03 5888 0000 for mobile installation service at your convenience. Available nationwide.

    Cobra Connex SolarPro

    Retail price inclusive of 1st year service – RM1,980
    Service renewal from year 2 onwards (per annum) – RM360

    1. Wire-free Solar-powered device for Windscreen fit with M2M SIM Chip – roaming among Maxis, Celcom, Dig
    2. USB magnetic plug to charge windscreen device battery in case of insufficient solar charge
    3. Wire-free Self-powered device with M2M SIM Card – roaming among Maxis, Celcom, Digi
    4. App & Web – register/edit contact number for crash & theft alerts and device status update

    • Crash detection and alert when vehicle is driving/parked (from 2G impact, push, email)
    • eCall Automactic crash response with M2M 3 telco SIM – roaming among Maxis, Celcom, Digi
    • Manual eCall – Push device button on windscreen for SOC call-back (Emergency & Breakdown assistance)
    • Manual eCall – Call SOC on Mobile app (Emergency & Breakdown assistance)
    • Crash reconstruction report

    • Device sabotage alert (Push, email, SOC)
    • Stolen vehicle tracking (Automatic) – theft recovery by SOC
    • Stolen vehicle tracking (Voluntary) – theft recovery on demand by SOC (customer to call SOC to report theft)
    • Theft compensation guarantee – NCD Protection RM5,000

    • Unlimited towing
    • Repair on spot service (RM300 on labour charge) – flat tyre change, flat battery charge/replacement, out of fuel delivery
    • Accident repair transport reimbursement RM2,000

    • Web application – ScienceJet web
    • Update the current phone number and email

    • Smartphone application – My Connex
    • Help button (SOC) > Press to report car theft & Customer service
    • Find my car > Display the last health check location
    • Device health check update
    • User profile > Update the current phone number and email
    • Multiple vehicle management > Access cars fitted with one app

    Cobra Connex SolarPro Plus

    Retail price inclusive of 1st year service – RM2,380
    Service renewal from year 2 onwards (per annum) – RM360

    1. Wire-free Solar-powered device for Windscreen fit with M2M SIM Chip – roaming among Maxis, Celcom, Dig
    2. USB magnetic plug to charge windscreen device battery in case of insufficient solar charge
    3. Wire-free Self-powered device with M2M SIM Card – roaming among Maxis, Celcom, Digi
    4. 2 wire battery-fit device with M2M SIM Card – 1 telco
    5. App & Web – register/edit contact number for crash &
      theft alerts, device status update + Vehicle tracking

    • Crash detection and alert when vehicle is driving/parked (from 2G impact, push, email)
    • eCall Automactic crash response with M2M 3 telco SIM – roaming among Maxis, Celcom, Digi
    • Manual eCall – Push device button on windscreen for SOC call-back (Emergency & Breakdown assistance)
    • Manual eCall – Call SOC on Mobile app (Emergency & Breakdown assistance)
    • Crash reconstruction report

    • Device sabotage alert (Push, email, SOC)
    • Towing alert when Smart alarm is activated (Push, email)
    • Stolen vehicle recovery – proactive theft management with SPD matching (SOC will call registered number to verify theft if the telematics device is sabotaged)
    • Stolen vehicle tracking (Automatic) – theft recovery by SOC
    • Stolen vehicle tracking (Voluntary) – theft recovery on demand by SOC (customer to call SOC to report theft)
    • Theft compensation guarantee – NCD Protection RM5,000

    • Unlimited towing
    • Repair on spot service (RM300 on labour charge) – flat tyre change, flat battery charge/replacement, out of fuel delivery
    • Accident repair transport reimbursement RM2,000

    • Web application – ScienceJet web
    • User profile > Update the current phone number and email
    • Geofence alert > Set Zone in/out alerts (Multiple geofences)
    • Vehicle tracking > Track vehicle in real-time
    • Speed alert > Set speed alert
    • Optional > Fleet management with reports & mobile app for fleet – ScienceJet Fleet

    • Smartphone application – My Connex
    • Car status > Check if car is parked or driving, ignition On/Off, device battery, vehicle battery
    • My driving style > Based on speeding over road speed limit, harsh acceleration, braking & cornering
    • Alerts:
      1. Speed – Set speed limit. If vehicle speed exceeds the limit, receive alerts (Push, email)
      2. Smart alarm (Secure mode) – Enable/disable Smart alarm. If car is driven without authorisation or towed, alerts are sent (Push, email)
    • Secondary device > Check location of your secondary devices
    • Trip review > Check trips with driving score. Trip details include – start & end, location/time, distance, mileage, review, route taken, events
    • Find my car > Check vehicle location, real-time tracking & traffic conditions on Google map. Google satellite view, street view
    • Service & Maintenance reminder > To set service due reminder
    • Multiple vehicle management > Access cars fitted with Connected Car with one app
    • Help button (SOC) > Press to report car theft, Customer service, Emergency & Roadside assistance
    • Update your phone number & email > Make sure we can reach you when needed

    Cobra Connex VTS (T32)

    Retail price inclusive of 1st year service – RM840
    Service renewal from year 2 onwards (per annum) – RM240

    1. 2-wire battery-fit device with M2M SIM Card – 1 telco
    2. App & Web – register/edit contact number for crash
      & theft alerts, device status update + Vehicle tracking

    • Crash detection and alert when vehicle is driving/parked (from 2G impact, push, email)
    • eCall Automactic crash response with M2M 1 telco SIM
    • Manual eCall – Push device button on cigarette lighter plug for SOC call-back (Emergency & Breakdown assistance)
    • Manual eCall – Call SOC on Mobile app (Emergency & Breakdown assistance)
    • Crash reconstruction report

    • Device sabotage alert (Push, email, SOC)
    • Towing alert when Smart alarm is activated (Push, email)
    • Stolen vehicle tracking (Automatic) – theft recovery by SOC
    • Stolen vehicle tracking (Voluntary) – theft recovery on demand by SOC (customer to call SOC to report theft)

    • Unlimited towing
    • Repair on spot service (RM300 on labour charge) – flat tyre change, flat battery charge/replacement, out of fuel delivery
    • Accident repair transport reimbursement RM2,000

    • Web application – ScienceJet web
    • User profile > Update the current phone number and email
    • Geofence alert > Set Zone in/out alerts (Multiple geofences)
    • Vehicle tracking > Track vehicle in real-time
    • Speed alert > Set speed alert
    • Optional > Fleet management with reports & mobile app for fleet – ScienceJet Fleet

    • Smartphone application – My Connex
    • Car status > Check if car is parked or driving, ignition On/Off, device battery, vehicle battery
    • My driving style > Based on speeding over road speed limit, harsh acceleration, braking & cornering
    • Alerts:
      1. Speed – Set speed limit. If vehicle speed exceeds the limit, receive alerts (Push, email)
      2. Smart alarm (Secure mode) – Enable/disable Smart alarm. If car is driven without authorisation or towed, alerts are sent (Push, email)
    • Trip review > Check trips with driving score. Trip details include – start & end, location/time, distance, mileage, review, route taken, events
    • Find my car > Check vehicle location, real-time tracking & traffic conditions on Google map. Google satellite view, street view
    • Service & Maintenance reminder > To set service due reminder
    • Multiple vehicle management > Access cars fitted with Connected Car with one app
    • Help button (SOC) > Press to report car theft, Customer service, Emergency & Roadside assistance
    • Update your phone number & email > Make sure we can reach you when needed

    Cobra Connex VTS (T42)

    Retail price inclusive of 1st year service – RM840
    Service renewal from year 2 onwards (per annum) – RM240

    1. 3-wire cabin-fit device with M2M SIM Chip – 1 telco
    2. App & Web – register/edit contact number for crash
      & theft alerts, device status update + Vehicle tracking

    • Crash detection and alert when vehicle is driving/parked (from 2G impact, push, email)
    • eCall Automactic crash response with M2M 1 telco SIM
    • Manual eCall – Push device button on cigarette lighter plug for SOC call-back (Emergency & Breakdown assistance)
    • Manual eCall – Call SOC on Mobile app (Emergency & Breakdown assistance)
    • Crash reconstruction report

    • Device sabotage alert (Push, email, SOC)
    • Towing alert when Smart alarm is activated (Push, email)
    • Stolen vehicle tracking (Automatic) – theft recovery by SOC
    • Stolen vehicle tracking (Voluntary) – theft recovery on demand by SOC (customer to call SOC to report theft)

    • Unlimited towing
    • Repair on spot service (RM300 on labour charge) – flat tyre change, flat battery charge/replacement, out of fuel delivery
    • Accident repair transport reimbursement RM2,000

    • Web application – ScienceJet web
    • User profile > Update the current phone number and email
    • Geofence alert > Set Zone in/out alerts (Multiple geofences)
    • Vehicle tracking > Track vehicle in real-time
    • Speed alert > Set speed alert
    • Optional > Fleet management with reports & mobile app for fleet – ScienceJet Fleet

    • Smartphone application – My Connex
    • Car status > Check if car is parked or driving, ignition On/Off, device battery, vehicle battery
    • My driving style > Based on speeding over road speed limit, harsh acceleration, braking & cornering
    • Alerts:
      1. Speed – Set speed limit. If vehicle speed exceeds the limit, receive alerts (Push, email)
      2. Smart alarm (Secure mode) – Enable/disable Smart alarm. If car is driven without authorisation or towed, alerts are sent (Push, email)
    • Trip review > Check trips with driving score. Trip details include – start & end, location/time, distance, mileage, review, route taken, events
    • Find my car > Check vehicle location, real-time tracking & traffic conditions on Google map. Google satellite view, street view
    • Service & Maintenance reminder > To set service due reminder
    • Multiple vehicle management > Access cars fitted with Connected Car with one app
    • Help button (SOC) > Press to report car theft, Customer service, Emergency & Roadside assistance
    • Update your phone number & email > Make sure we can reach you when needed

    Cobra Connex VTS (FMP100)

    Retail price inclusive of 1st year service – RMRM920
    Service renewal from year 2 onwards (per annum) – RM240

    1. Cigarette lighter plug device with M2M SIM Card – 1 telco
    2. App & Web – register/edit contact number for crash
      & theft alerts, device status update + Vehicle tracking

    • Crash detection and alert when vehicle is driving/parked (from 2G impact, push, email)
    • eCall Automactic crash response with M2M 1 telco SIM
    • Manual eCall – Push device button on cigarette lighter plug for SOC call-back (Emergency & Breakdown assistance)
    • Manual eCall – Call SOC on Mobile app (Emergency & Breakdown assistance)
    • Crash reconstruction report

    • Device sabotage alert (Push, email, SOC)
    • Towing alert when Smart alarm is activated (Push, email)
    • Stolen vehicle tracking (Automatic) – theft recovery by SOC
    • Stolen vehicle tracking (Voluntary) – theft recovery on demand by SOC (customer to call SOC to report theft)

    • Unlimited towing
    • Repair on spot service (RM300 on labour charge) – flat tyre change, flat battery charge/replacement, out of fuel delivery
    • Accident repair transport reimbursement RM2,000

    • Web application – ScienceJet web
    • User profile > Update the current phone number and email
    • Geofence alert > Set Zone in/out alerts (Multiple geofences)
    • Vehicle tracking > Track vehicle in real-time
    • Speed alert > Set speed alert
    • Optional > Fleet management with reports & mobile app for fleet – ScienceJet Fleet

    • Smartphone application – My Connex
    • Car status > Check if car is parked or driving, ignition On/Off, device battery, vehicle battery
    • My driving style > Based on speeding over road speed limit, harsh acceleration, braking & cornering
    • Alerts:
      1. Speed – Set speed limit. If vehicle speed exceeds the limit, receive alerts (Push, email)
      2. Smart alarm (Secure mode) – Enable/disable Smart alarm. If car is driven without authorisation or towed, alerts are sent (Push, email)
    • Trip review > Check trips with driving score. Trip details include – start & end, location/time, distance, mileage, review, route taken, events
    • Find my car > Check vehicle location, real-time tracking & traffic conditions on Google map. Google satellite view, street view
    • Service & Maintenance reminder > To set service due reminder
    • Multiple vehicle management > Access cars fitted with Connected Car with one app
    • Help button (SOC) > Press to report car theft, Customer service, Emergency & Roadside assistance
    • Update your phone number & email > Make sure we can reach you when needed

    Cobra Connex SPD

    Retail price inclusive of 1st year service – RM980
    Service renewal from year 2 onwards (per annum) – RM180

    1. Wire-free Self-powered device with M2M SIM Card – roaming
      among Maxis, Celcom, Digi
    2. App & Web – register/edit contact number for device status update and theft management

    • Stolen vehicle tracking (Voluntary) – theft recovery on demand by SOC (customer to call SOC to report theft)

    • Web application – ScienceJet web
    • Update the current phone number and email

    • Smartphone application – My Connex
    • Help button (SOC) > Press to report car theft & Customer service
    • Find my car > Display the last health check location
    • Device health check update
    • User profile > Update the current phone number and email
    • Multiple vehicle management > Access cars fitted with one app

    Microtag eCall

    Retail price inclusive of 1st year service – RM480
    Service renewal from year 2 onwards (per month/annum) – RM15/RM180

    1. Wire-free self-powered microtag device

    • eCall ADR – Automatic Driver Recognition – Automatic Crash Alert & Fast Response
    • bCall ADR – Request for Fast Roadside or Medical Assistance
    • Proactive Safety – To prevent accident with Safe Driving Alert features

    • ADR – Bluetooth pairing with Microtag for Automatic Driver Recognition.
    • Add drivers * – Add as many drivers for eCall and bCall ADR services.
    • Add cars – Use the same app to pair with different Microtag on different cars.
    • Locate car – Locate the last paired location between the app and Microtag e.g. your last parked location.
    • Trip Review – Review previous trips with driving score based on phone distraction & driving style e.g. speeding, harsh braking and cornering.
    • Microtag low battery alert – in case the battery is low, you will receive a notification to replace the battery.
    • Incident reports * – View accident report online to help you make a police report in case of accident and check online the number of roadside assistance rendered.

    * These features are not available in added drivers app.

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