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CSE eCall & Safety

After an accident, every second counts. Reducing response time is critical. The vehicle automatically calls for help and transmits data relating to the accident to our SOC such as location, time, direction of travel and severity.

If the severity is high, our SOC will immediately contact MERS 999 for the nearest emergency vehicles to location as fast as possible. If the severity is low, our SOC will contact the driver or registered number if any assistance is required.

If you suddenly find yourself feeling faint, dizzy or unwell, or if you happen to witness an accident or another road user in trouble, you only need to press the eCall button. Our device will send an alert with the vehicle’s precise location to our Call Centre, who will then contact the driver through their registered phone number to clarify the nature of their emergency.

With the Voice option, pressing the eCall button will make a call to our 24-hour Call Centre, and the driver or passengers can speak directly to our operator. Upon confirmation of the situation, our operator will immediately contact MERS 999 to dispatch the nearest emergency services to the drivers location as fast as possible.

Breakdown call (bCall) allows the driver to call for roadside assistance in case of a vehicle breakdown. The system sends the vehicle location to the Call Centre when bCall is requested for faster response. Upon receiving the alert, our Call Centre will immediately call the driver or registered number.

With the Voice option, pressing the bCall button will make a call to our 24-hour Call Centre and the driver or passengers can speak to our operator. Upon confirmation, our operator will call for the nearest roadside assistance provider to be dispatched as fast as possible.

CSE eCall comes with VIP Assist, which grants:-

  1. Unlimited towing anywhere in Malaysia to your preferred workshop in case of accident, flood or breakdown.
  2. Labour Charges are free of charge (Up to RM300) for on-site repair of: flat tyre replacement, flat battery charge or new battery replacement & out-of-fuel delivery, etc.
  3. Accident repair transport reimbursement in case of accident repair at an authorized workshop (RM1,500 –RM2,000)

CSE Security

An effective recovery process, in partnership with the police.

  1. In case of theft, contact our SOC
  2. Our SOC will activate the recovery process
  3. The vehicle is located
  4. The vehicle is then recovered and secured by the police

This act as a back-up anti-theft device in case your primary device is sabotaged in the event of vehicle theft.

If your vehicle is not recovered within 72 hours, you will be compensated towards your new motor insurance premium (NCD protection).

Terms & Conditions apply.

Products with eCall

Where to Buy

Cobra Auto (M) Sdn Bhd

For Sales & Aftersales

PAT SQUARE, CSE Building, Jalan Pelukis U1/46, Glenmarie, 40150 Shah Alam, Selangor, Malaysia.

  +603 5123 2847

  +603 5569 4201

CSE Online Store
CSE Authorised Dealers







    Contact our CSE customer service @ 03 5888 0000 for mobile installation service at your convenience. Available nationwide.

    Cobra Track

    Retail price with 1 year service & installation included – RM840
    Service fee monthly/year (without SST 6%) – RM20/240

    • Telematics device with M2M SIM (1 Telco)
    • B1 Microtag for eCall & bCall ADR (Automatic driver recognition)
    • Driver ID tag (Anti-theft driver recognition) – Op RM250

    • Automatic driver recognition (ADR) – Pair the Connex app with Microtag for ADR
    • Parked crash detection & alert – In case your parked car is crashed into (above 2G force), device will send alerts (SOC, Push, Email) if the app is paired with B1. SOC will call the registered number.
    • Automatic eCall > Crash Alert:
      • In case of a crash of 2G force and above, device will automatically send alerts with precise location and crash severity (SOC, Push, Email).
      • If the crash severity is low, SOC will call actual driver if the app is paired with B1 or registered number if the app is not paired with B1.
      • If the crash severity is high, SOC will call MERS 999 for the nearest emergency vehicles to crash location.
    • Manual eCall > Emergency Breakdown/Assistance – Press the Microtag (B1) SOS button. CSE SOC will call actual driver’s smartphone. B1 must be paired with Connex app.

    • Stolen vehicle tracking (SVT) – Primary device for stolen vehicle tracking
    • Theft compensation guarantee – Protect loss of NCD from theft claim – If stolen vehicle is not recovered within 72 hours, compensation towards new motor insurance premium (RM2,000 with Defence). T&C apply

    • Unlimited towing – Unlimited towing to any authorised workshop nationwide in case of flood, breakdown or accident
    • Repair on site – Up to RM300 free labour in case of flat tyre change, battery jump start/replacement, out of fuel delivery
    • Accident transport allowance – Up to RM2,000 in case of accident repair at an authorised workshop

    • Device health check – Automatic daily health check to ensure device is working
    • Device battery low alert – If device battery is low, alerts are sent (Push, Email)
    • Crash alert – In case of a crash above 2G force, alerts are sent (SOC, Push, Email)
    • Accident reconstruction report – Ascertain cause of crash to verify claims
    • Smart alarm – Enable Smart alarm to secure your vehicle. In the event your vehicle is started or towed, alerts are sent (Push, Email)
    • Find my car:
      • Check vehicle last parked location
      • Google map, satellite, street view, traffic information
    • Trip review:
      • Check how your vehicle is being driven with driving score
      • View trip details – start & end, location/time, distance, mileage
      • Review route taken
    • Service & maintenance – Set service reminder in the app. When your vehicle is due for service, you will receive alerts (Push, Email)
    • Call button – Report theft, emergency services – MERS 999
    • Add cars – Multiple vehicle management
    • Add drivers – Add as many drivers for ADR and eCall service
    • Phone distraction alert* (ON/Off):
      • Phone distraction – Microtag will beep 2 times if smartphone is used while driving.
      • Road speed limit alert – Microtag will beep each time if road speed limit is exceeded.

    * B1 must be paired with Connex app

    • Op monthly/year RM20/240
    • Science Jet Web
    • DriveJet X App

    Cobra SolarPro

    Retail price with 1 year service & installation included – RM1980
    Service fee monthly/year (without SST 6%) – RM30/360

    • Solar powered eCall device (loT SIM – Maxis/Celcom/Digi) on windscreen
    • USB charging cable – In case vehicle is regularly parked in areas without sunlight
    • Microtag for Automatic Driver Recognition (ADR), Phone Distraction & back up emergency button on centre console
    • Self-powered SVR device for enhanced vehicle security (loT SIM – Maxis/Celcom/Digi) hidden in cabin or trunk

    • Automatic driver recognition (ADR) – Pair the Connex app with Microtag for ADR
    • Parked crash detection & alert – In case your parked car is crashed into (above 2G force), PA52WN device will send alerts (SOC, Push, Email). SOC will call the registered number.
    • Automatic eCall > Crash Alert – In case of a crash of 2G force and above, PA52WN device will automatically send alerts with precise location and crash severity (SOC, Push, Email). If the crash severity is low, SOC will call actual driver if the app is paired with B1 or registered number if the app is not paired with B1. If the crash severity is high, SOC will call MERS 999 for the nearest emergency vehicles to crash location.
    • Manual eCall > Emergency Breakdown/Assistance:
      • Press the Microtag (B1) SOS button. CSE SOC will call actual driver’s smartphone. B1 must be paired with Connex app.
      • Press PA52WN bCall button, CSE SOC will call registered number.

    • Stolen vehicle tracking (SVT) – Primary device for stolen vehicle tracking
    • Stolen vehicle recovery (SVR) – Primary / Secondary anti-scan device with 3 telco SIM for stolen vehicle recovery
    • Theft compensation guarantee – Protect loss of NCD from theft claim – If stolen vehicle is not recovered within 72 hours, compensation of RM5,000 towards new motor insurance premium. T&C apply

    • Unlimited towing – Unlimited towing to any authorised workshop nationwide in case of flood, breakdown or accident
    • Repair on site – Up to RM300 free labour in case of flat tyre change, battery jump start/replacement, out of fuel delivery
    • Accident transport allowance – Up to RM2,000 in case of accident repair at an authorised workshop

    • Device health check – Automatic daily health check to ensure device is working
    • Device battery low alert – If device battery is low, alerts are sent (Push, Email)
    • Crash alert – In case of a crash above 2G force, alerts are sent (SOC, Push, Email)
    • Accident reconstruction report – Ascertain cause of crash to verify claims
    • Smart alarm – Enable Smart alarm to secure your vehicle. In the event your vehicle is started or towed, alerts are sent (Push, Email)
    • Find my car:
      • Check vehicle last parked location
      • Google map, satellite, street view, traffic information
    • Trip review:
      • Check how your vehicle is being driven with driving score
      • View trip details – start & end, location/time, distance, mileage
      • Review route taken
    • Service & maintenance – Set service reminder in the app. When your vehicle is due for service, you will receive alerts (Push, Email)
    • Call button – Report theft, emergency services – MERS 999
    • Add cars – Multiple vehicle management
    • Add drivers – Add as many drivers for ADR and eCall service
    • Phone distraction alert* (ON/Off):
      • Phone distraction – Microtag will beep 2 times if smartphone is used while driving.
      • Road speed limit alert – Microtag will beep each time if road speed limit is exceeded.

    * B1 must be paired with Connex app

    Cobra Secure

    Retail price with 1 year service & installation included – RM2380
    Service fee monthly/year (without SST 6%) – RM30/360

    • Telematics device with M2M SIM (1 Telco)
    • B1 Microtag for eCall & bCall ADR (Automatic driver recognition)
    • 2 Driver ID tags (Anti-theft driver recognition)
    • T.100 wire-free self-powered device (SPD) with 3 Telcos roaming SIM (Celcom, Digi, Maxis) – for stolen vehicle recovery

    • Automatic driver recognition (ADR) – Pair the Connex app with Microtag for ADR
    • Parked crash detection & alert – In case your parked car is crashed into (above 2G force), device will send alerts (SOC, Push, Email) if the app is paired with B1. SOC will call the registered number.
    • Automatic eCall > Crash Alert:
      • In case of a crash of 2G force and above, device will automatically send alerts with precise location and crash severity (SOC, Push, Email).
      • If the crash severity is low, SOC will call actual driver if the app is paired with B1 or registered number if the app is not paired with B1.
      • If the crash severity is high, SOC will call MERS 999 for the nearest emergency vehicles to crash location.
    • Manual eCall > Emergency Breakdown/Assistance – Press the Microtag (B1) SOS button. CSE SOC will call actual driver’s smartphone. B1 must be paired with Connex app.

    • Stolen vehicle tracking (SVT) – Primary device for stolen vehicle tracking
    • Stolen vehicle recovery (SVR) – Primary / Secondary anti-scan device with 3 telco SIM for stolen vehicle recovery
    • Theft compensation guarantee – Protect loss of NCD from theft claim – If stolen vehicle is not recovered within 72 hours, compensation of RM6,000 towards new motor insurance premium. T&C apply

    • Unlimited towing – Unlimited towing to any authorised workshop nationwide in case of flood, breakdown or accident
    • Repair on site – Up to RM300 free labour in case of flat tyre change, battery jump start/replacement, out of fuel delivery
    • Accident transport allowance – Up to RM2,000 in case of accident repair at an authorised workshop

    • Device health check – Automatic daily health check to ensure device is working
    • Device battery low alert – If device battery is low, alerts are sent (Push, Email)
    • Crash alert – In case of a crash above 2G force, alerts are sent (SOC, Push, Email)
    • Accident reconstruction report – Ascertain cause of crash to verify claims
    • Smart alarm – Enable Smart alarm to secure your vehicle. In the event your vehicle is started or towed, alerts are sent (Push, Email)
    • Find my car:
      • Check vehicle last parked location
      • Google map, satellite, street view, traffic information
    • Trip review:
      • Check how your vehicle is being driven with driving score
      • View trip details – start & end, location/time, distance, mileage
      • Review route taken
    • Service & maintenance – Set service reminder in the app. When your vehicle is due for service, you will receive alerts (Push, Email)
    • Call button – Report theft, emergency services – MERS 999
    • Add cars – Multiple vehicle management
    • Add drivers – Add as many drivers for ADR and eCall service
    • Phone distraction alert* (ON/Off):
      • Phone distraction – Microtag will beep 2 times if smartphone is used while driving.
      • Road speed limit alert – Microtag will beep each time if road speed limit is exceeded.

    * B1 must be paired with Connex app

    • Op monthly/year RM20/240
    • Science Jet Web
    • DriveJet X App

    Microtag eCall

    Retail price including installation & first year service – RM480
    Service fee per month/year (2nd year onwards) without SST 6% (RM) – RM15/180
    Optional wire-free self-powered anti-theft device (SPD) with first year service – RM1200
    Service fee for optional SPD per month/year (2nd year onwards) without SST 6% (RM) – RM15/180

    • Bluetooth stick-on eCall device – Microtag
    • Optional wire-free self-powered anti-theft device – SPD with inbuilt SIM with roaming telcos – Maxis/Celcom/Digi – for stolen vehicle recovery
    • Smartphone App – My Connex

    • Phone Distraction Alert – Microtag will beep 2 times to alert you if you use your phone while driving.
    • Speed limit Alert – You can set speed limit on the App. Microtag will beep 1 time to alert you if speed limit is exceeded.

    • Automatic eCall – In case of a crash above 2G force while driving, device when paired to the Smartphone eCall app via Bluetooth will automatically send accident alert with severity index & location to SOC. SOC will call registered owner or actual driver if the smartphone is paired with Bluetooth device. If the crash severity index is high, SOC will contact MERS 999 for the nearest emergency vehicles to be dispatched as fast as possible.
    • Manual eCall/bCall – Press Bluetooth device button (Bluetooth device is paired with Smartphone app) – will send alert and location to SOC for emergency/breakdown assistance. SOC will call the actual driver.

    • Stolen vehicle recovery (SVR) – Optional secondary self-powered anti-theft device with 3 telco SIM

    • Unlimited towing – Unlimited towing to any authorised workshop nationwide in case of flood, breakdown or accident
    • Repair on site – Up to RM300 free labour in case of flat tyre change, battery jump start/replacement, out of fuel delivery
    • Accident transport allowance – Up to RM1,500 in case of accident repair at an authorised workshop

    • ADR – Bluetooth pairing with Microtag for Automatic Driver Recognition.
    • Add drivers* – Add as many drivers for eCall and bCall ADR service.
    • Add cars – Use the same app to pair with different Microtag on different cars.
    • Locate car – Locate the last paired location between the app and Microtag e.g. your last parked location.
    • Trip Review – Review previous trips with driving score based on phone distraction and driving style e.g. speeding, harsh braking and cornering.
    • Microtag low battery alert – in case the battery is low, you will receive a notification to replace the battery.
    • Incident reports* – View accident report online to help you to make a police report in case of accident and check online the number of roadside assistance rendered.

    * These features are not available in added driver’s app

    Microplug eCall

    Retail price including installation & first year service – RM960
    Service fee per month/year (2nd year onwards) without SST 6% (RM) – RM20/240
    Optional Voicebox including installation & first year service – RM780
    Service fee for optional Voicebox per month/year (2nd year onwards) without SST 6% (RM) – RM5/60
    Optional wire-free self-powered anti-theft device (SPD) with first year service – RM1200
    Service fee for SPD per month/year (2nd year onwards) without SST 6% (RM) – RM15/180

    • Cigarette lighter plug eCall device with push button – Microplug
    • Optional Bluetooth Voicebox (2 wire +30, GND)
    • Optional wire-free self-powered anti-theft device – SPD with inbuilt SIM with roaming telcos – Maxis/Celcom/Digi – for stolen vehicle recovery
    • Smartphone App – My Connex

    • Automatic eCall
      • In case of a crash above 2G force while driving, device will automatically send accident alert with severity index & location to SOC. SOC will call registered owner. If the crash severity index is high, SOC will contact MERS 999 for the nearest emergency vehicles to be dispatched as fast as possible.
      • Voicebox (optional) – In case of a crash above 2G force while driving, device will automatically call & send location to SOC. If there is no response from the occupants in the vehicle, SOC will immediately contact MERS 999 to dispatch the nearest emergency vehicles to location.
    • Manual eCall/bCall
      • Press device button to send alert & location to SOC for emergency/breakdown assistance. SOC will call the registered owner.
      • Voicebox (optional) – Press SOS button on Microplug or Voicebox to make a call directly to SOC to request for emergency/breakdown service. Device will automatically send vehicle location to SOC.

    • Stolen vehicle tracking (SVT) – Primary device for stolen vehicle tracking
    • Stolen vehicle recovery (SVR) – Optional secondary self-powered anti-theft device with 3 telco SIM
    • ON/OFF Secure mode smart alarm – Enable Smart alarm to protect vehicle. Alarm will be set within 5 mins and you will receive an alert when an event is triggered from device e.g. If vehicle is started or towed (push & email)

    • Unlimited towing – Unlimited towing to any authorised workshop nationwide in case of flood, breakdown or accident
    • Repair on site – Up to RM300 free labour in case of flat tyre change, battery jump start/replacement, out of fuel delivery
    • Accident transport allowance – Up to RM2,000 in case of accident repair at an authorised workshop

    • ON/OFF Secure mode smart alarm – Enable Smart alarm to receive an alert notification when an event is triggered from device e.g. If vehicle is started or towed
    • Real-time tracking – Check vehicle location, real-time tracking and traffic condition via Google Map
    • Last parked location – Check vehicle last parked location
    • Map – Google, satellite, street view, traffic info on app
    • Automatic driver recognition (ADR) – only when paired via Bluetooth with device
    • Driving score – Check vehicle driving score based on speeding, cornering and harsh braking
    • Trip review – Check your previous trip details e.g. driving score and driving events
    • Speed alert – Set speed limit and receive alert in real-time when speed limit is exceeded
    • Emergency contacts – E.g. call to report vehicle theft, request for breakdown, emergency assistance or customer service/support
    • Notification reminder – Receive notification when e.g. device is disconnected, crash, bCall, device health check, device battery low, etc.
    • Add cars – For multiple vehicle management with one My Connex App

    Microbox eCall Voice

    Retail price including installation & first year service – RM1,980
    Service fee per month/year (2nd year onwards) without SST 6% (RM) – RM25/300
    Optional wire-free self-powered anti-theft device (SPD) with first year service – RM1200
    Service fee for optional SPD per month/year (2nd year onwards) without SST 6% (RM) – RM15/180

    • Concealed eCall device with voice – Microbox
    • Bluetooth Voicebox (2 wire +30, GND)
    • Optional wire-free self-powered anti-theft device – SPD with inbuilt SIM with roaming telcos – Maxis/Celcom/Digi – for stolen vehicle recovery
    • Smartphone App – My Connex

    • Automatic eCall – In case of a crash above 2G force while driving, device will automatically call & send location to SOC. If there is no response from the occupants in the vehicle, SOC will immediately contact MERS 999 to dispatch the nearest emergency vehicles to location
    • Manual eCall/bCall – Press the Voicebox button to call SOC for emergency/breakdown assistance

    • Stolen vehicle tracking (SVT) – Primary device for stolen vehicle tracking
    • Stolen vehicle recovery (SVR) – Optional secondary self-powered anti-theft device with 3 telco SIM
    • Theft Compensation Guarantee – NCO protection – compensation towards new motor insurance premium if car is not recovered within 72 hours (RM5,000 with SPD). T&C apply

    • Unlimited towing – Unlimited towing to any authorised workshop nationwide in case of flood, breakdown or accident
    • Repair on site – Up to RM300 free labour in case of flat tyre change, battery jump start/replacement, out of fuel delivery
    • Accident transport allowance – Up to RM2,000 in case of accident repair at an authorised workshop

    • ON/OFF Secure mode smart alarm – Enable Smart alarm to receive an alert notification when an event is triggered from device e.g. If vehicle is started or towed
    • Real-time tracking – Check vehicle location, real-time tracking and traffic condition via Google Map
    • Last parked location – Check vehicle last parked location
    • Map – Google, satellite, street view, traffic info on app
    • Automatic driver recognition (ADR) – only when paired via Bluetooth with device
    • Driving score – Check vehicle driving score based on speeding, cornering and harsh braking
    • Trip review – Check your previous trip details e.g. driving score and driving events
    • Speed alert – Set speed limit and receive alert in real-time when speed limit is exceeded
    • Emergency contacts – E.g. call to report vehicle theft, request for breakdown, emergency assistance or customer service/support
    • Notification reminder – Receive notification when e.g. device is disconnected, crash, bCall, device health check, device battery low, etc.
    • Add cars – For multiple vehicle management with one My Connex App

    Cobra Defence

    Retail price with 1 year service & installation included – RM1200
    Service fee monthly/year (without SST 6%) – RM15/180

    • T.100 wire-free self-powered device (SPD) with 3 Telcos roaming SIM (Celcom, Digi, Maxis) – for stolen vehicle recovery

    • Stolen vehicle recovery (SVR) – Primary / Secondary anti-scan device with 3 telco SIM for stolen vehicle recovery

    • Device health check – Automatic daily health check to ensure device is working normally
    • Add cars – For multiple vehicle management
    • Help button – To report vehicle theft and request for breakdown and emergency assistance
    • Last parked location – Check vehicle last parked location
    • Map choices – Google, satellite, street view, traffic info on app

    Cobra Bridge

    Telematics device – Outright Purchase – RM1,222

    Monthly payment option (RM)
    Advance payment:

    • 2 months x RM56 = RM112
    • Month 1 – 22 = RM56/month
    • Month 23 – 24 = offset against advance payment

    Service fee per month/year – RM40/432
    inclusive of mobile app & web

    OPTION 1: Wired Device + SPD

    • Telematics Device – 3 Wire (RM90)
    • SPD – hidden (DIY)
    • SPD – concealed (RM90)

     

    OPTION 2: OBD Device + SPD

    • OBD socket (DIY)
    • SPD – hidden (DIY)
    • SPD – concealed (RM90)

    • 1 Telco (Telematics device), 3 Telcos roaming (SPD)

    • Type – 2G
    • Warranty – 2 years from date of first service activation

    • Automatic collision response
      In case of an accident above 2G force and if it is serious (ASI >1.0), the SOC will contact MERS 999 for emergency vehicles (police & ambulance) to the location as fast as possible. The SOC will also call the registered number and alerts are sent via email and app
    • Proactive theft Management
      If the telematics device is sabotaged, the SOC will call the registered number for verification
    • Stolen vehicle recovery
      In case of theft, call the SOC for stolen vehicle recovey

    • Dashboard
      View summary and status of all vehicles eg. driving, parked, idling, etc.
    • Online monitoring
      Monitor all the vehicles on the map at the same time
    • Find vehicle & check status
      Find & track vehicle in real-time and check ignition On/Off, vehicle battery, device battery, last data update
    • Vehicle group
      Monitor group statistics and status. View group vehicles on the map at the same time
    • Statistics
      Summary of trips, mileage, max speed, utilization, driving score, etc.
    • Trips
      View trips details – duration, distance, trip start and trip end
    • Notifications
      Fleet notification such as speed alert, idling, device sabotage, etc.
    • Fuel Usage
      Estimated fuel consumption data
    • SOS phone button
      Emergency, report theft (Control Room & SOC), customer service
    • Profile
      Display and update user’s account information
    • Google map
      Google satellite map, hybrid map, traffic information

    • Online monitoring
      Monitor and track all vehicle fleets on the map in real-time
    • On-screen report
      Select, view trip details, areas travelled
    • Online dashboard
      View vehicle activities by month + summary
    • Dynamic dashboard
      You can customise dashboard with different features eg. based on fuel usage, speeding, driving score events, etc.
    • Alert management dashboard
      Dedicated dashboard to view all alerts, manage and process on line
    • Geofence control
      Set geofence for an area to be notified when the vehicle enters or exits (push & email)
    • Driving score
      Check how vehicle had been driven based on speeding, acceleration, harsh braking and cornering
    • Trip review
      Review previous trips with events and driving score
    • Trip replay
      Verify and view how trip was made by replaying trip
    • Trip statistics
      Details, exceptions and usage in charts and graphs for easy analysis
    • Living area & Heat map
      Use living area to find out the area that the vehicle had mostly travelled within a certain period
    • Accident reconstruction
      Panoramic reconstruction 60s before and 1 Os after impact to ascertain the cause of the accident
    • Service & maintenance
      Set service reminder for vehicle maintenance, insurance and road tax renewal, etc.
    • Journey report
      Minute-by-minute to verify incidents, complaints
    • Extensive reports
      Basic reports + scoring data + smart fuel + customised reports based on more than 300 parameters

    All service fees are subject to 6% service tax. All features and descriptions are subject to change without prior notice. Please refer to the Terms & Conditions upon activation via email.

    *Installation – Upon receipt of the product, please call our CSE customer service @ 03-5888 0000 to arrange for installation

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