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Job Function

  1. Report and documents all information according to the format following internal ticket management procedures strictly.
  2. To act in a professional and efficient manner in handling all inbound and outbound call, emails and faxes
  3. Handle customer’s enquiries and requests following the latest update details communicated
  4. Managing existing customers requests –data update, transfer, account renewal, transfer, sold replacement, migration, troubleshooting and complaint management
  5. Resolves product or services problems by identifying the exact problem, determine the root cause, explain and offer appropriate fix, escalate and expedite on correction action and follow up closely to ensure resolution fix end to end
  6. Assist installers to register, test and activate a new account in system
  7. Manage alerts involving theft, crashes-call request and Stolen Vehicle Recovery following strictly the guidelines from superior.
  8. To undertake any ad-hoc duties assigned by the Supervisor and/or from the management from time to time.
  9. Must be able to work on shifts as scheduled.

Education/Experience

  1. Posses a minimum diploma/degree or its equivalent in any discipline
  2. At least 1-2 year(s) of working experience in a customer oriented industry-telemarketing, customer service or help desk.
  3. SPM can be considered with at least 3-4 year(s) of working experience
  4. Good communication skill in English and Bahasa Malaysia. Ability to speak in Mandarin an added advantage.
  5. Excellent work attitude with good time management
  6. Able to learn quickly and motivated

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Job Function

  1. Follow the work instruction and product specification.
  2. Take instruction from the line leader and manager.
  3. To ensure workmanship in quality and production target is achieved.
  4. Keep work area clean tidy and always practice good 5s.
  5. Report any product discrepancy , equipment / machine or any production problem to the line leader or manager
  6. Proper handling of materials and equipments to prevent damage and deterioration.
  7. Segregate and identify non-conforming products.
  8. Record daily production report for pass and reject quantity.
  9. Switch off equipment when is not in use.
  10. To undertake other tasks from time to time.

Education/Experience

  1. Must have at least SPM and able to read write well in English and Bahasa Malaysia.
  2. Able to follow instructions and good attitude towards work and procedures.

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Job Function

  1. To develop After Market (AM) dealers network and expand sale opportunities for CSE products.
  2. To support Insurance Telematics by providing support to AXA personnel
  3. To develop CSE Fleet business via available channel I the market
  4. Prepare monthly sale report
  5. Develop a strong and close working relationship with Dealer and foster a regular contact (weekly) and collaborative working relationship with dealer and key dealer personnel to increase option sales and sales to existing customers.
  6. To have sufficient knowledge of product for sales at Dealers to promote with confidence and enable a close working relationship with dealers.
  7. Ensure that marketing materials and sales tools are available at the dealers and are up-to-date at all times
  8. Conduct presentation on CSE products and equipped dealers with strong product knowledge to convince customers for purchase.
  9. Assist the dealer where required by presenting CSE products to clients introduced by dealers using sales and presentation materials and demonstration tools.
  10. Assist in ensuring that all payments are received from business partners/customers in a timely manner. Follow up on subscription renewal.
  11. Ensure target sales turnover volumes are achieved at all times as a primary KPI and assist in achieving the company’s overall sales and business objectives.
  12. Support all marketing and sales activities and attend all internal meetings and events when required.
  13. Ensure dealers and customers are kept up-to-date with our products and services including new products and updates at all times

Education/Experience

  1. Able to demonstrate a successful track record and achievement with a minimum of 1 – 2 years’ experience in a business to business sales environment. Sales experience in automotive dealer sales would be an added advantage. However successful track record in Office Equipment, IT, Telco, or network services would be acceptable
  2. Minimum Diploma or relevant working experience preferred
  3. Must be able to communicate in English and Bahasa Malaysia. Chinese speaking is essential and preferred.
  4. Willing to work long hours when requested and required.
  5. Good time management. Punctual and on-time for appointments.
  6. Highly responsible with positive work attitude.

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Job Function

  1. Application Support (ERP)
    Provide support in any means to users that face difficulties in using the system.Identify the needs of the employees at CSE Group of Companies on the ERP system.Carry out a thorough study on the various function in the system to ease the employee’s workload.To ensure the ERP system runs smoothly without any disruption and provide support to fulfill users need.
  2. Documentation, Process Flows, TS, etc
    Collate information from users and documents the process flow based on the information provided .Study and revise on the existing documentation and processes.
  3. Programmin g(Customer, Crystal Reporting)
    Able to create/modify existing programs to extract data from the ERP system when necessary based on the users request /need.
  4. Training
    Able to train users on the ERP modules.

Education/Experience

  1. With IT and ERP knowledge.
  2. Minimum 2 years with relevant ERP working experience.

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Job Function

  1. Windows and Linux server administration
  2. Maintain and support network and system Infra
  3. Monitor system and network health status
  4. Perform system and application update
  5. Put in place and maintain backup and recovery procedure
  6. Maintain and support ISO27001 procedures and requirements
  7. Maintain and support CEO house network and system
  8. 24×7 on call

Education/Experience

  1. Master or Bachelors in Computer Science or relevant experience
  2. Minimum 2 years of system administration experience
  3. Experience in Windows and Linux server administration
  4. Good understanding of TCP/IP
  5. Experience with network appliances (routers, switches, firewall, pabx etc)
  6. Experience with opensource servers such as OpenVPN, Nagios, Qmail, Apache, Samba, MySQL
  7. Experience with AWS cloud
  8. Able to be on 24×7 standby

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Job Function

  1. To carry out product installation and service support for all CSE products at customer or business partner location as directed by the Management.
  2. To carry out all jobs allocated to the highest quality standards to achieve a zero installation defect KPI.
  3. To strictly follow CSE installation and service processes and SOP’s for all jobs allocated.
  4. To achieve productivity and job time KPI’s given.
  5. To ensure all installation and services documentation is completed clearly and accurately for all jobs and passed to the DIS Admin or Manager daily.
  6. To arrive at allocated job location on time at all times.If faced with any unavoidable delays,you are to call and inform the DIS Admin or Manager immediately of the reason for delay and ETA to allow DIS Admin or Manager to inform customer of the delay in advance.
  7. To attend all CSE installation and services training sessions and keep updated with CSE products,services and installation /service trends.

Education/Experience

  1. PMR/SPM/Certificate in Electronic/ Automotive Engineering
  2. Minimum 2-3 years working experience preferably in a similar field/related job function.
  3. Responsible, disciplined, hands-on and proactive.
  4. Positive work attitude and willing to learn.
  5. Must possess good attendance and observes punctuality at all time.

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Job Function

  1. Develop and maintain independently Telematics and Insurance applications to support CSE’s existing Stolen Vehicle Recovery, Insurance and Fleet Management platforms, by using PHP/Java and other programming languages/scripting to various SQL servers. The data exchange between applications and existing Telematics system will be obtained using variety of web services or other related APIs.
  2. Developer must be able to work out and deploy application design independently and are able to visualize and document the project as a whole, while having proper documenting methods or flows for the project.
  3. The position also requires the developer to be able to develop and maintain applications using different programming languages/scripts, e.g. Javascript, Python, PHP, Bash etc as there will be other development projects deployed in other languages/scripting.
  4. There is also the need to troubleshoot and examine codes that contains abnormality and must be able to maintain the legacy codes. On top of that, to transform and migrate older codes to new, better performing applications will be needed in case customers have newer requirements. Developer will need to create/update and maintain the current documentation in case of updates or bug fixing on any application.
  5. Strong understanding of programming languages is needed as there will be the need to work with different platforms and projects and also with vendors/customers.
  6. Developer also needs to be involved in ISO 27001 audits, while properly documenting deployed applications according to ISO standards to ensure the safety and security of data and applications available.
  7. In case of need the Developer will support other programmers involved in other development projects. The developer will also need to work together with other teams to document, create/develop/design and support the new applications in case the needs arise.
  8. There will also be needs to communicate with other vendors/customers in case of requirements gathering, analysis and design.

Education/Experience

  1. Diploma in computer science or other related programming/computer fields
  2. At least 3 years of experience in PHP/Java programming
  3. Familiar with Python
  4. Experience in variety of web services, and different data interchange formats (e.g. JSON, XML, CSV)
  5. Good experience in interfacing with SQL servers (e.g. MySQL, ORACLE, Microsoft SQL, Postgres)
  6. Well verse with debugging and troubleshooting methods
  7. Proficient in English.
  8. Knowledge in Linux/Unix is an advantage
  9. Experience in C/C++ and Python programming is an advantage
  10. Experience in IDE (e.g. Eclipse, PyCharm) or Linux editors (e.g. Vim) is an advantage.
  11. Experience in AWS/cloud development environment is an advantage.
  12. Experience in Git versioning protocol is an advantage.
  13. Able to work with different languages and scripting, and strong understanding of programming languages (able to work in different platforms of languages is an advantage)
  14. Strong initiative and proactive in application development, documenting (workflow, charts) and support
  15. Excellent communication skills (able to follow directions closely and accurately) and ability to work with a team remotely, while reporting necessary details to superior as required.
  16. Excellent complex problem solving and critical thinking skills
  17. Exemplify superior time management skills and capable of working productively with minimal supervision
  18. Attitude for learning new technology.

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