Your Future Begins Here
We are certified with ISO TS16949:2009, ISO 9001:2008, ISO14001:2004 and ISO/IEC 27001:2013 and poised for business expansion. We are looking for passionate with a positive “can-do” attitude candidates to join us in forging our future journey together. If you think you have what it takes, we would like to hear from you!
Your Future Begins Here
We are certified with ISO TS16949:2009, ISO 9001:2008, ISO14001:2004 and ISO/IEC 27001:2013 and poised for business expansion. We are looking for passionate with a positive “can-do” attitude candidates to join us in forging our future journey together. If you think you have what it takes, we would like to hear from you!
We are looking for Customer Service Professionals (SOC Advisors) to join our Contact Center, serving as the front line in addressing customer concerns. This role requires a level of tech-savviness to handle phone inquiries while efficiently using a computer to search for information and enter data. As the SOC Call Center provides 24/7 phone support, night shifts, weekends and overnight shifts are required.
RESPONSIBILITIES
- To handle inbound and outbound telephone calls, emails, and other tasks effectively and efficiently.
- To provide first-level technical support according to procedures and available tools to ensure resolution fix end to end.
- To manage and resolve customer issues quickly and to their complete satisfaction from inquiries and requests based on the latest updates communicated.
- To keep our customers informed about our line of products and services, and how best to utilize them.
- To manage existing customer requests for data updates, account renewal, migration, sold replacement, troubleshooting, and complaint management.
- To identify and provide input to customer problems so that handling can be improved, or even better the issues eliminated.
- To assist installers in registering, test, and activate a new account in the system.
- To manage alerts involving theft, crash-call requests, and Stolen Vehicle Recovery following strictly the guidelines from superior.
- To undertake any ad-hoc duties assigned by the Supervisor and/or from the management occasionally.
QUALIFICATIONS
- Passes a minimum diploma/degree or its equivalent in any discipline.
- At least 1-2 years (s) of working experience in a customer-oriented industry-telemarketing, customer service, or help desk.
- Good communication skills in English and Bahasa Malaysia.
- Excellent work attitude with good time management.
Join our team as a Fleet Technical Support Executive and play a crucial role in ensuring seamless functionality and support for our fleet solutions. This role is ideal for someone with strong technical troubleshooting skills, excellent communication abilities, and a proactive approach to customer satisfaction.
RESPONSIBILITIES
Trouble Shooting Support
- To proactively monitor for anomalies (health check) for all fleet devices across all platforms.
- To provide “Over the Air” (OTA) support for technical inquiries and troubleshooting requests received for all fleet customers, and standby for any unexpected issues outside of working hours.
- To provide support to Field Technicians/Engineers during their on-site troubleshooting with standby for unexpected issues outside of working hours.
- To assist in the diagnosis and resolution of device issues, liaising with Platform, IT, HW team, and any Third party (Vendors) to rectify issues on time.
- To act proactively in checking the device/system faults and providing diagnosis and resolutions.
- To gather information on customers’ issues and identify as well as resolve issues raised during your working hours with standby for unexpected issues outside of working hours.
- To provide total support to all our telematics systems and products.
- To demonstrate clear communication skills, problem-solving skills, and good telephone manners as a professional in technical support and client relations.
Product and Platform – Trial Support
- To monitor all trial programs for fleet solutions and to ensure devices are accounted for before and after the trial period.
- To assist in ensuring new fleet solutions are monitored for the first one (1) to two (2) months, (depending on the fleet size) with proper guidance to the fleet operators’ PIC to enable them to maximize operational efficiency with our system/device.
- To support the Platform Team with trials, testing, and monitoring the performance of all new features and functions for fleet applications across platforms.
- To liaise with the VID and Platform team to evaluate and diagnose any unique, non-recurring, and recurring problems, as well as to work on solutions where relevant.
- To document and/or summarize problems, and issues and to communicate with the Platform, IT/HW teams and Vendor for solutions.
General Reporting
- To report key operational metrics to the Head of Technical Support and/or Senior Manager.
- To prioritize and manage all open issues simultaneously to ensure issues raised are resolved within the timeline provided.
- To manage and record all tasks via the Ticketing system.
- To maintain accurate and timely reports and/or system updates to ensure all closing till the end.
- To ensure that any calls and queries are attended to promptly.
QUALIFICATIONS
- A graduate in a technical, science or engineering degree OR significant experience in a technical support role with strong problem solving skills
- At least 2 year(s) of working experience in a customer oriented industry – telemarketing, customer service or help desk
- Able to demonstrate clear communication and excellent interpersonal skills.
- Good understanding of computer systems, mobile devices and other tech products with hands-on experience.
- Ability to diagnose and troubleshoot technical issues providing step-by-step technical guide both written and verbal prioritizing timeline in solving issues with feedback to customers.
- Positive work attitude with good time management skill.
We’re Hiring! Join CSE Telematics as a Telematics Platform Manager
About CSE Telematics
CSE Telematics is a pioneer in automotive telematics solutions, providing cutting-edge connected vehicle services for insurers, fleet operators, and automakers. With decades of experience, we specialize in stolen vehicle recovery (SVR), fleet management, usage-based insurance (UBI), and AI-powered crash analysis. Our technology-driven solutions are trusted by leading automotive brands and insurance companies.
We are expanding and currently looking for two talented professionals to join our team as Telematics Platform Managers to drive our platform’s growth and innovation.
YOUR ROLE
As a Telematics Platform Manager, you will:
- Oversee and manage the daily operations of our telematics platform
- Drive system enhancements, troubleshooting, and platform optimization
- Ensure seamless integration with insurers, fleet operators, and automotive partners
- Monitor platform performance and work with IT teams for improvements
- Ensure compliance with data security, regulations, and service quality standards
What We’re Looking For:
- Experience: Minimum 5 years in telematics, IT, or platform management
- Technical Skills: Strong knowledge of telematics systems, APIs, cloud computing, and data analytics
- Leadership: Ability to lead and collaborate with cross-functional teams
- Problem-Solving: Analytical mindset with a proactive approach
Industry - Knowledge: Understanding of automotive telematics, IoT, and fleet management
Why Join CSE Telematics?
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- Work with a market leader in telematics solutions for automotive and insurance industries
- Be part of an innovative and dynamic technology-driven company
- Collaborate with top automotive brands and insurers
- Career growth opportunities in a fast-evolving industry
Interested? Apply now!
Be part of the future of automotive telematics!
Be part of the future of automotive telematics!