Security
Proactive theft management with SPD matching
The telematics device will send location to Cobra Vehicle Telematics platform daily. If any of the devices is not matching with each other e.g. disconnected, this may mean one of the devices has been sabotaged.
Then an alert will be send to our SOC who will call the registered owner to verify if the vehicle is safe.
Stolen Vehicle Recovery (SVR) – how it works
Connex S5 Plus recognise you as the authorised driver by detecting your unique ADR tag when you start the car. If your vehicle is driven without the ADR tag, you will receive an alert, and our SOC will call you for verification.
In case of an unauthorised movement or towing, you will receive an alert. Call our SOC to report theft if your vehicle is stolen.
If the Cobra Telematics device has been sabotaged, our SOC will call you to verify if the vehicle is stolen.
Upon confirmation of theft our SOC will initiate the SVR process, tracking the stolen vehicle and coordinating with the police for swift recovery.
Stolen Vehicle Recovery (SVR) on demand – how it works
If you discover your vehicle is stolen, call our SOC to report theft.
Upon confirmation of theft, our SOC will initiate the SVR process, tracking the stolen vehicle and coordinating with the police for swift recovery.
With our world class Safety & Security product, you can drive with confidence knowing that your vehicle and NCD are protected. If your vehicle is stolen and not recovered, we will compensate you with RM5,000 to cover your NCD loss. With our NCD protection guarantee, you're not just investing in security – you're investing in peace of mind and financial security. Terms & conditions apply.
Safety
eCall Voice – how it works
Automatic crash alert & response (eCall)
In a crash, every second counts. Connex S5 Plus ensures that you receive rapid assistance. In case of an accident, eCall is automatically activated. The Cobra telematics device will automatically send a crash alert (location, time, direction & severity) and make a voice call to our SOC via the voicebox.
- If the crash is serious and even though there is no response from the driver or occupants in the vehicle, our SOC will call MERS 999 for the nearest emergency vehicles (ambulance and police) to be dispatched to the crash location as fast as possible.
- If the crash is not serious, our SOC will speak to the driver in the vehicle via the voicebox to check if assistance is required.
Emergency Assistance (Manual eCall)
- Unexpected events can happen at anytime. Whether you require medical attention or witness an accident that requires medical assistance, just press the SOS button on the voicebox. The device will send an alert and make a voice call to our SOC via the voicebox.
- Our SOC will call MERS 999 for the nearest emergency vehicles (ambulance and police) to be dispatched to the exact location as fast as possible.
Roadside Assistance (bCall)
Whether you’re out of fuel, your tyre is flat or your battery is dead, just press the bCall button on the voicebox and speak to our SOC. We will dispatch the necessary assistance to get you back on the road.
