Compensation
Packages
Conditions
Connex Defence
Theft
If stolen vehicle is NOT RECOVERED within 14 days, compensation with cash (Note A.5)
RM2,000
Accident
In case of accident, compensation up to RM2,000 per year, maximum up to two claims per subscription year towards transport services (Note B.4) if insured with AXA SmartDrive Safe via CoverBox
RM2,000
Documents Required
  1. CG Claim form
  2. Copy of Police report
  3. Copy of your I.C.
  4. Copy of insurance claim form (where applicable)
  5. Copy of your Registration Card
  6. Copy of repair invoice from authorised workshop
  7. Copy of official receipt for transport service
A. Terms & Conditions for Theft
1
If vehicle is stolen, press “Call” button on your Connex mobile app. Tap “Report Car Theft” to speak to our Secure Operating Centre (SOC) Consultant. Upon verification, our SOC consultant will then activate stolen vehicle tracking process on your vehicle.

Alternatively, you may call 03-5888 0001 to reach us directly. SOC will be working with the Police to recover the stolen vehicle. Recovery is done on a best-efforts basis as it is largely dependent on the sole discretion of the Police and many other factors.

2
Theft Compensation is only applicable for vehicles registered in our system with an active subscription at the time of theft.
3
If you remove or transfer Connex Defence to another vehicle without registering the transfer with us and in case this vehicle is stolen, we will still activate stolen vehicle recovery process on your stolen vehicle upon theft declaration. However, if we fail to recover your stolen vehicle, Theft Compensation will not be applicable.
4
Our system is designed to perform periodical automatic health checks. In case of a health check failure alert or low battery alerts, you will receive a push/email notification. Upon receiving the push/email notification, you are required to call our SOC at +603 5888 0000 soonest possible to make arrangements for your vehicle to be checked. Any delays to troubleshoot the unit may affect the provision of SVT and/or eCall services.
5
To initiate a claim, you are required to fill up a “Notice of Claim” form available from our SOC.
6
Theft Compensation is not applicable for commercial vehicles. “Commercial vehicle” status is determined with reference to the vehicle registration classification with JPJ.
7
All compensations are subject to change without prior notice.
B. Terms & Conditions for Accident
1
Accident transport allowance is only applicable if insured with AXA SmartDrive Safe via CoverBox.
2
Call our Customer Service @ +603 5888 0000 immediately to make a report to confirm your Compensation entitlement.
3
Claims must be made within 2 months from the incident date.
4
Claim for reimbursement is only valid for the period when the vehicle is under repair and has a daily sub-limit up to RM 500.
5
Transport services claim include towing, car rental or taxi fare.
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