What is the ADR tag button for?
ADR tag button is for emergency immobiliser override. If the immobiliser is activated through the DriveJet mobile app and cannot be deactivated (e.g. due to no GSM coverage or mobile data), press the ADR tag button inside the vehicle to override the system.
What should I do when I receive notification that my ADR tag battery is low?
Replace the battery CR2032 with new immediately. You can purchase it at the nearest authorised dealer or any electronic shop.
Where can I purchase additional ADR tag
To request for a new ADR tag, please contact your nearest authorised Dealer.
Can I have more than 2 ADR tag?
Yes, you may acquire up to 4 ADR tags per car.
Can I change my mobile phone number registered with the SOC?
Yes, you can call SOC to proceed with the changes upon verification.
What if I forget my username or password and unable to login?
Click on the “Forgot Password” option on the app to reset your password or call SOC for assistance.
If I have more than one vehicle, can I view them simultaneously in the mobile app?
Yes, you can manage your cars simultaneously under the multi vehicle management in your mobile app.
I use more than one phone. Can I download the app on each phone?
Yes, you can. You can even download on your tablet or ipad.
What if I go somewhere without GSM coverage? Will I lose my tracking data?
All our devices come with internal memory units. When you enter into a location without GSM coverage, all events and tracking information will be captured and stored into our device memory unit. All the stored data will then be transmitted to our servers when the GSM signal is restored and none of the tracking data will be lost.
Therefore, if you drive into an enclosed area without GSM (e.g. basement), and the last event captured before entering the basement is IGN ON, your mobile app will show the IGN ON status although the car is parked. However, as soon as the car drives out of the basement and the GSM coverage is back, all events on your mobile app, including IGN OFF and ON events while the car was in the basement, will be updated accordingly
What happens when I encounter a technical problem with the device or mobile app?
You can call our SOC for further assistance.
Where and how do I renew my subscription?
You can renew via online through CSE website or call SOC for further assistance.
Can SOC track my vehicle without my consent?
Privacy is our highest priority. SOC will only initiate tracking upon receiving alert automatically from your car and will proceed to track your stolen vehicle after verifying with you and when you have confirmed that your car is being stolen. If it is a false alert, SOC will terminate the alert and disable the tracking.
How to set Ignore mode?
You can set Ignore mode through your mobile app to ignore all alerts. However, please note that when you activate Ignore mode, the system will no longer receive any security alert notifications and all services will be compromised. Compensation Guarantee (CG) does not apply when the vehicle is in Ignore mode.