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SAFETY
SECURITY
CONNECTIVITY
Connex Mercedes, a unique telematics system that keeps you connected to your Mercedes direct from your mobile app. That’s not all, Connex Mercedes also brings you Safety, Security and Connectivity giving you peace of mind, wherever your journey takes you.

Key Features

Overview

Vehicle Security & Theft Recovery

  • In case your vehicle is stolen, call our 24/7 Secure Operating Centre (SOC) to declare theft.
  • Upon verification, our SOC will liaise with the Police for the recovery of your vehicle immediately.

Compensation

  • Accident Compensation up to RM3k towards your transport cost.
  • Theft Compensation in case of recovery up to RM5k for your repair bill or in case of non-recovery of RM30k cash and credit.

Automatic Accident Alert & Response

In case of an accident exceeding a preset Acceleration Severity Index (ASI) value, the system will automatically send an alert with the exact location of your vehicle to our SOC who will then direct emergency response services to you imediately.

Warranty Protection for your peace of mind

  • System warranty is valid for as long as the service is active.
  • System is designed, engineered & manufactured by Meta System in Italy. Device homologation UN ECE R10-R&TTE.

Mobile App Connectivity

  • Mobile app to get connected to your vehicle.
  • Driving score dashboard.
  • Secure mode virtual alarm.
  • SOS button for emergency calls.
  • Find my car.
  • Trip review with drive rating.
  • Real-time tracking.
  • Speed & Geofence alert.
  • Service & maintenance reminder.
  • Vehicle battery status check.
  • Multiple vehicle management.
Safety
Emergency Call

If your vehicle is hijacked or stolen, press the SOS button on your mobile app to call our SOC immediately.

Upon verification, our SOC will liaise with the Police for their intervention and recovery of your vehicle immediately.

Automatic Accident Alert & Response

In case of an accident, the system will automatically trigger an alert determined by the ASI threshold value.

The system will send your vehicle's exact location to our SOC.

Our SOC will then call you to verify the situation. However, if the call is not answered and the ASI threshold has exceeded, our SOC will liaise with MERS 999 to direct appropriate emergency response services to your vehicle's location immediately.

Enhanced Security with:
1

Secure Mode (Virtual Alarm)

You can activate Secure Mode Virtual Alarm to protect your vehicle.

If your vehicle is started with Secure Mode activated, you will receive an alert.

Check if your vehicle is safe by using “Find my car” feature.

If theft is confirmed, use the SOS button to call our SOC to declare theft.

2

Battery Sabotage

You will receive a theft alert followed by a call from our SOC if:

a. Your vehicle battery is disconnected

b. The device wiring is cut

3

Vehicle Theft Recovery

Upon confirmation of vehicle theft, our SOC will immediately liaise with the Police for their intervention and recovery of your vehicle.

Compensation Guarantee

ACCIDENT

In case of accident, compensation towards transport cost e.g. airfare, car rental, taxi fare and towing.

THEFT

In case of RECOVERY within 72 hours, compensation towards vehicle repair bill. Sub-limit of RM2,000 for your transport cost.

In case of NON-RECOVERY within 72 hours:

1. Compensation with cash RM10,000

2. Compensation towards the purchase of a new Mercedes Benz RM20,000

Connectivity
Mobile app connectivity with DriveJet

With an in-depth view of your vehicle in the palm of your hands, you are able to:

 

Driving score dashboard
Check monthly and total driving score based on speeding, acceleration, braking & cornering. Check if ignition is ON/OFF and last parked location.

Secure Mode (Virtual Alarm)
You can activate Secure Mode Virtual Alarm from anywhere with your mobile phone to protect your vehicle. If your vehicle is started with Secure Mode activated, you will receive a theft alert. Declare a theft from the SOS button on your mobile app for our SOC to liaise with the Police for vehicle theft recovery.

SOS button
Use this button to call our SOC in case of emergency e.g. your vehicle is hijacked. You may also use this button to call our customer service for general enquiries.

Find my car (Real-time tracking)
Locate vehicle on Google Maps (satellite & street view). Check whether your vehicle is driving or parked, real-time traffic condition and location of your smartphone with location of your vehicle.

Trip review
Review your previous trips and your drive rating. Unwanted trips can be deleted.

Speed alert
You can set speed limit to receive alerts when the vehicle's speed is exceeded.

Geofence alert
Set a zone to receive alerts each time your vehicle enters and exits the zone.

Service & Maintenance reminder
Set your vehicle service due alert by mileage or date.

Car status
Check vehicle ignition status and battery voltage.

Multiple vehicle management
You can set up and manage all your vehicles fitted with Connex using the same mobile app.

Pricing

Connex Mercedes Retail Price with 2 years service* included - RM5,900
Connex Mercedes Service Renewal Fee (3rd year onwards)
On Renewal
RM760 per year
Advanced 30% Discount
RM530 per year
*Connex service covers: 24/7 Secure Operating Centre (SOC) for Automatic Accident Assist & Response | Vehicle Theft Recovery Assistance | Mobile App Connectivity | Accident and Theft Compensation | All prices quoted are inclusive of SST.

Where to Buy

Support

Connex Mercedes Service Provider
CSE Secure Operating Centre (SOC)
+603.5888.0000
Mon to Sat, 9am to 7pm
Email Support
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