Vehicle Security & Theft Recovery
Automatic Accident Alert & Response
In case of an accident exceeding a preset Acceleration Severity Index (ASI) value, the system will automatically send an alert with the exact location of your vehicle to our SOC who will then direct emergency response services to you imediately.
Warranty Protection for your peace of mind
Mobile App Connectivity
If your vehicle is hijacked or stolen, press the SOS button on your mobile app to call our SOC immediately.
Upon verification, our SOC will liaise with the Police for their intervention and recovery of your vehicle immediately.
In case of an accident, the system will automatically trigger an alert determined by the ASI threshold value.
The system will send your vehicle's exact location to our SOC.
Our SOC will then call you to verify the situation. However, if the call is not answered and the ASI threshold has exceeded, our SOC will liaise with MERS 999 to direct appropriate emergency response services to your vehicle's location immediately.
Secure Mode - Virtual Alarm
You can activate Secure Mode to protect your vehicle with our Virtual Alarm.
If your vehicle is started with Secure Mode activated, you will receive an alert. Check if your vehicle is safe.
If theft is confirmed, call our SOC by pressing the SOS button to declare theft.
You will receive a theft alert followed by a call from our SOC if:
a. Your vehicle battery is disconnected
b. The device wiring is cut
Stolen Vehicle Recovery
Upon confirmation of vehicle theft, our SOC will immediately liaise with the Police for their intervention and recovery of your vehicle.
In case of accident, compensation towards transport cost e.g. airfare, car rental, taxi fare and towing.
In case of vehicle theft and if vehicle is RECOVERED within 72 hours, compensation towards vehicle repair bill. Sub-limit of RM2,000 for your transport cost.
If stolen vehicle is NOT RECOVERED within 72 hours:
1. Compensation with cash RM10,000
2. Compensation towards the purchase of a new Mercedes Benz RM20,000
With an in-depth view of your vehicle in the palm of your hands, you are able to:
Driving score dashboard
Use driving score to check your driving performance based on speeding, acceleration, braking & cornering.
You can activate Secure Mode to protect your vehicle with our Virtual Alarm for immediate alert. If your vehicle is started with Secure Mode activated, you will receive an alert. Press SOS button on your mobile app to declare theft for immediate emergency response if your vehicle is confirmed stolen
Press this button on your mobile app to call our SOC immediately in case of emergency e.g. your vehicle is hijacked or stolen. You may also use this button to call our customer service for general enquiries.
Find my car
Locate and track your vehicle in real-time on Google Maps. Check your vehicle status whether it is driving or parked, real-time traffic information and location of your smartphone with location of your vehicle.
Check your previous trips to review your driving event. Unwanted trips can be deleted.
Set your own speed limit to receive an alert when the vehicle's speed is exceeded.
Set a virtual geographic boundary. If vehicle enters and exits the set boundary, you will receive an alert.
Service & Maintenance reminder
Set your vehicle service due alert by mileage or date.
Check the condition of your vehicle battery and replace if necessary.
Multiple vehicle management
You can set up more than one vehicle fitted with Connex under the same mobile app account. Call CSE SOC at +603 5888 0000 to set this up.
Please select the login from the selection below
based on the product you have installed on your vehicle.