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SAFETY
SECURITY
CONNECTIVITY
Connex Mercedes, a unique telematics system that keeps you connected to your Mercedes direct from your mobile app. That’s not all, Connex Mercedes also brings you Safety, Security and Connectivity giving you peace of mind, wherever your journey takes you.

Key Features

Overview

Vehicle Security & Theft Recovery

  • In case your vehicle is stolen, call our 24/7 Secure Operating Centre (SOC) to declare theft.
  • Upon verification, our SOC will liaise with the Police for the recovery of your vehicle immediately.

Compensation

  • Accident Compensation up to RM3k towards your transport cost.
  • Theft Compensation (recovery) up to RM5k for your repair bill.
  • Theft Compensation (non-recovery) of RM30k (cash and credit).

Automatic Accident Alert & Response

In case of an accident exceeding a preset Acceleration Severity Index (ASI) value, the system will automatically send an alert with the exact location of your vehicle to our SOC who will then direct emergency response services to you imediately.

Warranty Protection for your peace of mind

  • System warranty is valid for as long as the service is active.
  • System is designed, engineered & manufactured by Meta System in Italy. Device homologation UN ECE R10-R&TTE.

Mobile App Connectivity

  • Mobile app to get connected to your vehicle (Malaysia & Singapore)
  • Driving score for safe driving
  • Secure mode virtual alarm
  • SOS button for emergency calls
  • Find my car
  • Trip review
  • Real-time tracking
  • Speed & Geofence alert
  • Service & maintenance reminder
  • Vehicle battery status check
  • Multiple vehicle management
Safety
Emergency Call

If your vehicle is hijacked or stolen, press the SOS button on your mobile app to call our SOC immediately.

Upon verification, our SOC will liaise with the Police for their intervention and recovery of your vehicle immediately.

Automatic Accident Alert & Response

In case of an accident, the system will automatically trigger an alert determined by the ASI threshold value.

The system will send your vehicle's exact location to our SOC.

Our SOC will then call you to verify the situation. However, if the call is not answered and the ASI threshold has exceeded, our SOC will liaise with MERS 999 to direct appropriate emergency response services to your vehicle's location immediately.

Enhanced Security with:
1

Secure Mode - Virtual Alarm

You can activate Secure Mode to protect your vehicle with our Virtual Alarm.

If your vehicle is started with Secure Mode activated, you will receive an alert. Check if your vehicle is safe.

If theft is confirmed, call our SOC by pressing the SOS button to declare theft.

2

Battery Sabotage

You will receive a theft alert followed by a call from our SOC if:

a. Your vehicle battery is disconnected

b. The device wiring is cut

3

Stolen Vehicle Recovery

Upon confirmation of vehicle theft, our SOC will immediately liaise with the Police for their intervention and recovery of your vehicle.

Compensation

ACCIDENT

In case of accident, compensation towards transport cost e.g. airfare, car rental, taxi fare and towing.

THEFT

In case of vehicle theft and if vehicle is RECOVERED within 72 hours, compensation towards vehicle repair bill. Sub-limit of RM2,000 for your transport cost.

If stolen vehicle is NOT RECOVERED within 72 hours:

1. Compensation with cash RM10,000

2. Compensation towards the purchase of a new Mercedes Benz RM20,000

Connectivity
Mobile app connectivity with DriveJet

With an in-depth view of your vehicle in the palm of your hands, you are able to:

 

Driving score dashboard
Use driving score to check your driving performance based on speeding, acceleration, braking & cornering.

Secure Mode
You can activate Secure Mode to protect your vehicle with our Virtual Alarm for immediate alert. If your vehicle is started with Secure Mode activated, you will receive an alert. Press SOS button on your mobile app to declare theft for immediate emergency response if your vehicle is confirmed stolen

SOS button
Press this button on your mobile app to call our SOC immediately in case of emergency e.g. your vehicle is hijacked or stolen. You may also use this button to call our customer service for general enquiries.

Find my car
Locate and track your vehicle in real-time on Google Maps. Check your vehicle status whether it is driving or parked, real-time traffic information and location of your smartphone with location of your vehicle.

Trip review
Check your previous trips to review your driving event. Unwanted trips can be deleted.

Speed alert
Set your own speed limit to receive an alert when the vehicle's speed is exceeded.

Geofence alert
Set a virtual geographic boundary. If vehicle enters and exits the set boundary, you will receive an alert.

Service & Maintenance reminder
Set your vehicle service due alert by mileage or date.

Car status
Check the condition of your vehicle battery and replace if necessary.

Multiple vehicle management
You can set up more than one vehicle fitted with Connex under the same mobile app account. Call CSE SOC at +603 5888 0000 to set this up.

Pricing

Connex Mercedes Retail Price with 2 Years Service* Included - RM5,900
Connex Mercedes service renewal fee (3rd year onwards)
On Renewal
RM 760 per year
Advanced 30% Discount
RM 530 per year

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