1. Technical support advisor to support all our Telematics systems and products.
2. To provide support as our Telematics Service Providers and respond to enquiries, feedbacks and complaints.
3. To assist in the diagnosis and resolution of system issues, liaising with IT, Hardware team and third parties in order to rectify issues in a timely manner.
4. To proactively check for system faults and provide system diagnosis and resolution.
5. To gather all information on customer issues and identifying as well as resolving common faults.
6. To summarize problems and to communicate with IT/Hardware teams to identify root cause.
7. To provide feedback at second level directly to customers as TSPs.
8. To report key operational metrics to the Head of TSP and Senior Manager.
9. To troubleshoot technical issues, escalated to TSP by SOC Helpdesk to provide prompt and accurate feedback to customers.
10. Prioritize and manage several open issues at one time to ensure their issues raised are resolved within timeline.

1. Degree in any relevant technical field and/or graduate with Science or engineering degree with minimum 2-3 years of experience in technical/product (Hardware/Software) support role.
2. Able to demonstrate clear communication with excellent problem-solving skills.
3. Ideally with exposure to Telematics/tracking technology is preferred.
4. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
5. Hands-on experience with Windows/Linux/Mac OS environments.
6. Good understanding of computer systems, mobile devices and other technical products.
7. Ability to diagnose and troubleshoot technical issues, prioritizing timeline in solving issues.
8. Familiarity with remote desktop applications and help desk software.
9. Ability to provide Level 1 & 2 Technical support, step-by-step technical help for both written and verbal.

1. Assist Warehouse Supervisor in daily warehouse operation incoming and outgoing goods.
2. Ensure safety of goods and properly stored in the right location
3. Ensure part picking are according to the pick list or delivery order to customers.
4. Ensure all transaction is updated in the ERP systems and able to back up warehouse supervisor
5. Support the Delivery Supervisor in daily operation and delivery to customers.
6. Updating of discrepancy / damages report (if any).
7. Ensure part movement in and out from warehouse with proper document to maintain the stock accuracy.
8. Able to handle warehouse equipment(s) including forklift, van, lorry, and trolley and be responsible for maintenance and proper usage of this equipment.
9. Maintain a level of safety and housekeeping of warehouse
10. Ensure FIFO for part movement is in practices at all times.
11. Ensure 100% On Time Delivery to Customers.

Minimum of 1 year relevant working experience

1. To assist in the product development and customization of CSE Telematics platform of products for commercial use.
2. To work in all aspects of product conceptualization to final product readiness and market launch including testing, homologation and approvals and product validation.
3. To ensure all relevant departments staff are fully trained on the Telematics platform of products.
4. To coordinate the internal processes and with departments staff to ensure that the customers’ needs are met.
5. To ensure that sufficient competitive information from the market is collected and used for business strategy and improvement.
6. To carry out work within the operational guidelines provided by the Superior.

1. To work in a professional and efficient manner in handling all inbound and outbound calls, emails, faxes and letters sent to SOC within agreed response time and making appropriate transfer.
2. To follow up on customer’s request and enquires and requests based on the latest update of the product, services, price with accurate and precise information.
3. Good telephone manner with good communicational skills.
4. Ability to work on shifts as scheduled for 24/7 operations centre.